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SERVICES

Four operational services, one accountable partner.

Each service has its own scope, SLA and price model. Open a service to see what is included, how it is delivered and what it replaces.

OS
SVC-01 · ONSITE IT SUPPORT

Onsite IT Support

Dispatched engineers and deskside cover for sites where remote support runs out of road.

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4-hour onsite response across 18 EU countries
Deskside, break-fix, IMAC and smart hands
Fixed monthly fee per site — no callout surcharges
AM
SVC-02 · HARDWARE ASSET MANAGEMENT

Hardware Asset Management

One accurate record of every device from purchase order to disposal certificate.

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Discovery, reconciliation and a maintained CMDB
Lifecycle, warranty and refresh planning
Procurement and stock control with audit trail
AD
SVC-03 · IT ASSET DISPOSAL (ITAD)

Asset Disposal

Compliant end-of-life processing with certified data erasure and value recovered where it exists.

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NIST 800-88 erasure with per-asset certificates
WEEE and GDPR-aligned chain of custody
Resale value returned against your invoice
ID
SVC-04 · IDENTITY & ACCESS MANAGEMENT

Identity & Access Management

Joiner, mover, leaver and privileged access run as a controlled, evidenced process.

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Automated JML with same-day leaver revocation
Role-based access, SSO and MFA rollout
Scheduled access reviews with audit evidence
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Send the form and it routes straight to query@cmdlab.eu. We reply within one business day with two proposed times.

COVERAGE
18 EU countries · UK · remote-first with dispatched engineers
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