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EU-WIDE DELIVERY · 4-HOUR ONSITE SLA

IT operations delivered consistently — at lower cost and in less time.

CMDLAB.eu is an IT consultancy for mid-size enterprises and growing businesses. We run onsite support, hardware asset management, certified asset disposal and identity & access management as one accountable, measurable service.

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Onsite response SLA
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EU countries covered
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Avg. support cost saved
01 — SERVICES

Four services that cover the hardware and identity lifecycle.

Engage one service or hand over the whole estate. Every engagement is scoped, priced and reported the same way.

All services →
OS

Onsite IT Support

Dispatched engineers and deskside cover for sites where remote support runs out of road.

4-hour onsite response across 18 EU countries
Deskside, break-fix, IMAC and smart hands
Fixed monthly fee per site — no callout surcharges
Service detail →
AM

Hardware Asset Management

One accurate record of every device from purchase order to disposal certificate.

Discovery, reconciliation and a maintained CMDB
Lifecycle, warranty and refresh planning
Procurement and stock control with audit trail
Service detail →
AD

Asset Disposal

Compliant end-of-life processing with certified data erasure and value recovered where it exists.

NIST 800-88 erasure with per-asset certificates
WEEE and GDPR-aligned chain of custody
Resale value returned against your invoice
Service detail →
ID

Identity & Access Management

Joiner, mover, leaver and privileged access run as a controlled, evidenced process.

Automated JML with same-day leaver revocation
Role-based access, SSO and MFA rollout
Scheduled access reviews with audit evidence
Service detail →
02 — WHY CMDLAB

Consistency is the product.

Most IT estates lose money in the gaps — between a ticket and an engineer, a laptop and its record, a leaver and their access. We close those gaps with documented processes, so the same job takes the same time and costs the same amount in Romford as it does in Rotterdam.

01
One process, every site
Documented runbooks per site and per service, so delivery does not depend on which engineer picked up the ticket.
02
Priced to be predictable
Fixed fees per site, asset or identity. You can put our cost in a budget twelve months out and be right.
03
Time measured, not estimated
Every visit, erasure and access change is timestamped and reported. Improvement claims come with the data behind them.
04
We work in your tooling
Tickets, CMDB and identity platform stay yours. We update your systems rather than asking you to check ours.
SERVICE LEVEL COMMITMENTS
Onsite response (business hours)4 hours
Remote triage acknowledgement15 min
Leaver access revocationSame day
Asset collection lead time48 hours
Monthly reporting deliveredDay 5

Contractual targets, reported monthly. Credits apply where targets are missed.

03 — RESULTS

Measured against the numbers that were agreed.

plant floor / IT cabinet
MANUFACTURING · 9 SITES · NL/DE/PL
31%
lower onsite support cost

Replaced five local contractors with a single 4-hour SLA across nine plants. First-visit fix rose from 71% to 93% in two quarters.

asset audit in store room
PROFESSIONAL SERVICES · 2,400 ASSETS
99.2%
asset record accuracy

Reconciled four conflicting inventory sources into one register, recovering €148k of duplicate hardware and lapsed warranty spend.

identity governance console
FINTECH · 640 IDENTITIES
12 min
average leaver revocation

Role-based access model plus HR-triggered JML cut leaver revocation from 9 days to 12 minutes and removed 11% of SaaS licence spend.

04 — INSIGHT

From the CMDLAB blog

BOOK A CONSULTATION

Tell us what the estate looks like.

Send the form and it routes straight to query@cmdlab.eu. We reply within one business day with two proposed times.

COVERAGE
18 EU countries · UK · remote-first with dispatched engineers
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